Fake tech support calls are one of the most common ways older Australians lose money. They work because they sound plausible and they create urgency. Here is how to recognise one.
The pattern is almost always the same
Someone rings claiming to be from Microsoft, Telstra, the NBN, or occasionally your bank. They tell you your computer has a virus, has been hacked, or is sending out errors. They want you to install something so they can take a look.
The single most important thing to know
Microsoft, Telstra and the NBN do not phone you about a virus on your computer. They have no way of knowing, and it is not something they do. An unexpected call telling you your computer has a problem is a scam, without exception.
Warning signs
They ask you to install remote access software so they can control your screen. They want payment in gift cards, vouchers or a bank transfer. They tell you not to discuss it with family. They create urgency – your account will be closed, your money is at risk, it must be done now. And they will often stay on the phone while you go to the bank or the shops.
What to do
Hang up. You are not being rude – it is not a real person from a real company. Never install anything at the request of someone who rang you. If you are worried the call might have been genuine, look up that organisation’s number yourself and ring them back on it, not on a number the caller gave you.
If you think you already let someone in
Disconnect the computer from the internet, ring your bank on their published number, and get the machine checked properly. Do not be embarrassed – these calls are convincing by design, and they catch capable people every day.
We check machines after suspected scam calls regularly, and we are happy to sit down and go through what to watch for. Contact Tec Wiz.
Tried all of that and still stuck? We come to you across North Brisbane and Moreton Bay.